Frequently Asked Questions | Spartafocus

FAQ

Getting Started

Designing and Running Your Study

Support Options

Your Account

Getting Started

What does Sparta Focus do?

We provide you market research online community (MROC) platform to conduct online focus groups and research projects, with all the features, tools, and reporting you need to run a successful study. We handle the technology for you so you can focus on what you do best – the research and analysis of your results.

How is Sparta Focus different from other solutions?

Sparta Focus is the only market research online community software platform that allows you to run a variety of different studies – message boards only, blogs only, focus groups, segmented focus groups, and all with public-private options so the participants can or cannot see anyone else’s responses in the study. We are a one-stop solution to all your online research needs so your staff no longer needs to learn how to operate dozens of different applications. And of course, this means that your data from all of your different studies can be found in one location, in one database that can be integrated into your back-end systems. All of this is available at an affordable price.

Who uses Sparta Focus?

Anyone who needs to perform online market research. This can include Consumer Research departments of packaged goods companies, to market research and ad agencies, insights teams working on co-creation or any organization that needs to capture public opinion. Our client list includes General Mills, McCann Worldwide, Citrix, P&G, Pillsbury, Jo-Ann, Ford Motors and many, many more.

How do I install Sparta Focus?

Sparta Focus is web-based software. This means there’s no installation required and it works with all operating systems (including Windows and MacOS)! We host Sparta Focus so you don’t have to worry about installing, upgrading or maintaining any software or web servers.

What do I need in order to start a focus group study?

We just need to know your estimated start date and estimated length of your study (which you can extend). You’ll of course need the questions you plan to ask your participants, and your participant list.

Designing and Running Your Study

Can I customize the site?

You can add your own site header, choose the colors and turn on/off various features that you choose not to use during your study. For enterprise clients, we can provide you additional customization and integration into your back end systems.

What if I only need to use some of the features?

Sometimes you may just need message boards. Sometimes just a blog. Sometimes video. Sometimes a full-feature community. Sparta Focus adapts to your needs. In fact, that’s one of our key advantages! You pay a low, flat per diem rate and can turn on or off dozens of different features so you only use the features you need. And if you need to conduct a longer study, we provide discounts to help you save even more!

Can I use my own domain name?

Using your own domain is possible on certain price plans.

Which languages are supported?

Our platform is optimized to operate for any language. Depending on the language, you may need to provide translations of some of our navigation buttons and instructions.

How long does it take to set-up the study?

We can have you ready to go in as little as 24 hours. But you should also budget time to upload your participant list, send invitations, customize your content, etcetera.

Can we extend a study or turn on features mid-study?

Absolutely! We provide you the flexibility you need. You may need to upgrade your rate plan if you wish to add select features. Please visit pricing for more information.

What are the benefits of an extended community?

Often times, our clients wish to maintain a community of participants that they can return to throughout the year as needed. An extended community allows you to do this. We also have clients who want to run a full-time public community for marketing purposes, with the option of pulling selected members into a short-term focus group as needed. Sparta Focus is a division of Sparta Networks, and we’ve been building public social networks for our clients for over a decade. Contact us if you’d like to learn more!

How do we get our data after the study?

We offer a reporting suite which allows you to download your data in .csv, .xls and .pdf.

How long can we access the data or view the study after it has concluded?

The length of time depends on your price plan choice. Please view our price list for more information.

Support Options

Do you provide instructions and guidance?

Yes, we provide a tutorial and guide for operating the software, and tips for running successful online focus groups, based on the experience of our clients.

Do you provide the sample?

Generally, you are responsible for providing your own list of participants but we can provide you a participant list for an additional fee. We work with a number of sample companies and are also glad to recommend one to you.

Can you run my study? Do you offer consulting services?

Absolutely. We are happy to run your entire study or any part of it. Clients offer hire us to create questions, to manage the participant list and to facilitate and moderate the study. We will even write the final report for you if need be.

Your Account

How much does it cost?

Because all studies can be different lengths, we price the study on a per diem basis, so you only pay for what you need. For longer studies, discounts are available. And you can also pre-purchase study days (for multiple studies if desired), and receive a bulk rate on those.

How can I pay?

We accept credit cards and paypal. You may also pay by check or by wire. Just be aware payment is required prior to the start of the study. On a case-by-case basis, we may also be able to invoice you.

Do I need to sign a contract?

No contract is necessary for all price plans except Enterprise. You just need to accept our terms and conditions when signing up.

Do you offer refunds?

Unfortunately, we cannot offer refunds.

What happens if we pay for a community and then postpone the study?

If you have purchased days at the per diem rate, we can hold your study for up to 30 days. If you are either an enterprise client or have purchased your study days in bulk, then we can hold your days for up to 1 year.

Have more questions?

Email or call us and we’ll be happy to answer any additional questions you may have.